Optional: Create a customer account if this is your first order. Otherwise, log in directly with your email address and password. Add your desired products to the cart. You can adjust the quantity or remove items if needed. Then click on the "Checkou
Will my order be confirmed?Yes, after completing your order, you will automatically receive a confirmation email. I have not received an confirmation e-mail. What can I do?If you have not received an order confirmation, please first check your other
I placed the wrong order - Can I change it?We aim to prepare your package for shipment as quickly as possible. Once you have received an order confirmation email, your order is being processed and cannot be changed by you or our customer service. My
I want to cancel my order. What should I do?Please contact our customer service here, and we will try to cancel your order in time. However, please note that we aim to prepare your package for shipment as quickly as possible. Once you have received a
What payment options can I choose from?You can choose from the following payment methods:.
Where can I purchase a gift card?You can buy a gift card on our website starting from €10. Buy Gift Card. How can I redeem my gift card?Once you have selected and added your desired products to the cart, you can conveniently use your gift card as a p
Where can I find a promo code?You can sign up for our newsletter to receive a discount on your first order: Subscribe to the newsletter. Also, follow our Instagram account (@kessberlin) to make sure you don’t miss any promotions!. Can I use more than