Do I have to pay for shipping?. From 50€ purchase value (after discount) the shipping is free for you. Overview of shipping costs depending on the country of delivery:. France, Italy, Belgium, Netherlands, Poland, Luxembourg, Monaco, Spain, Portugal,
How long does the delivery take?. We dispatch within 48 hours after receipt of your order (Mon-Fri).As soon as your order is ready to be dispatched, it will be handed over to DHL within 3 working days.From the moment the parcel is ready for dispatch
How can I track my order?. Once your payment has been received, you will receive an email with your order confirmation. We will send you another email once your order has been dispatched. This email will include a link allowing you to track your deli
What should I do if my package has been returned to the sender?. If the tracking information shows that your package has been returned to the sender, this may be due to an incorrect or incomplete address. Please contact our customer service here so t
Yes, we also ship to other countries. You can find the respective shipping costs and delivery information at: Shipping & Payment.
I received a damaged product. What should I do?. We’re sorry to hear that you received a damaged product. Please contact our customer service here. If possible, please attach a photo of the damaged products. Thank you! Our customer service will then
I received an incomplete order. What should I do?. We’re sorry to hear that you received an incomplete order. Please contact our customer service at [email protected] and let us know which item is missing from your order. Our customer service will ge
Can I exchange an item for another one?. If your product is still unused, you can exchange it for another one. Simply contact our customer service here and let us know which product you would like to exchange and for which product.
I am dissatisfied with my product/colour. What should I do?. We’re sorry to hear that you are not satisfied with your product. Please contact our customer service here and let us know which product you are dissatisfied with and whether it is unused o
How long do I have to return an item after receipt?. In general, unopened and unused products can be returned within 30 days of receipt. You can create a return label yourself right here. For returns from other countries or if you have used/tested th